Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. 2023 Wisecars. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. 8 Feb 2023. Experience right now is good only just booked will have to wait to see when I pick up the car. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Wisecars does not take responsibility for partners response times. When picking up the car, every driver must present their licence. We will send you your rental voucher 48 hours before your pick-up time. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. In such circumstances, we will cancel your booking with no liability whatsoever. Access to and use of these images is restricted by terms and conditions of a separate license agreement. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Your voucher is normally issued 48 hours before the pick-up time. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Dominik B was very helpful and nice.However the site is not the best. Please read the following to know what is included/excluded in our coverage offers. Thank you guys for that excellence!!! You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Trustpilot is assessing this review in accordance with our flagging process. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. In most locations, the minimum renting age is 21 years. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. See the full list of exclusions under section Deductible Protection Products will not cover. Please note, under no circumstances is the fuel included in the rental price. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Wisecars will process your cancellation refunds in 7 days. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. If you are late for your pick-up, you could lose your car. All this experience and expertise is aimed to ensure you get the best experience. The rules that apply to the main driver also apply to any additional drivers. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Reply from Wisecars. Trustindex ltal hitelestve. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. If your additional driver is under 30 or over 65, please check your car's terms and conditions. It might take your bank extra time to settle the amount. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Wisecars does not own any physical locations or offices. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. If additional information is required, the process may be extended for another 28 calendar days. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Excellent! If you are involved in an accident, the local police and the Car Rental Company must be contacted. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. Renting a car and want to make sure you know how car rental works? If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Your browser settings can be set to inform you before receiving a Cookie. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. In that case, please contact your bank for additional details. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Yes. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Please inform the car rental company straight away if your rental car gets damaged. Please read the following to know what is included/excluded in our coverage offers. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. They were cheap but the quality of the car was the worst I have ever seen on a used car. If you have already provided us with your flight details, the car rental company will be able to track your flight. You may also add additional drivers at the rental counter when you pick up your car. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. ago Please read carefully the terms of the Car Rental Agreement before signing it. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Powered by. Expired or provisional licences will not be accepted. Wisecars does not own or operate any Car Rental Companies. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. My trip to NZ had to be cancelled due to the cyclone that hit the area. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Alternatively, just sign in or register using your Google or Facebook account. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. Email: cancellations@wisefandi.com Fax: When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Read more from https://www.wisecars.com/en-us/reviews. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Wisecars will not sell or rent any personally identifiable information. It is one of the scummiest business models I have ever seen. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Honestly, never use third-party companies to rent a car. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. If you are involved in an accident, the local police and the Car Rental Company must be contacted. You can also find this information in the pick-up and drop-off details. In all these cases, you will receive no refund of the money you have paid. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. You have a guaranteed booking with us and with one of our trusted premium suppliers. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Expired or provisional licences will not be accepted. Wisecars (collectively we, our, and us) is an international vehicle rental broker. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. This one doesn't really need an explanation. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Find out how we combat fake reviews. The permit you may need depends on which country youre visitingand how long youre staying. Powered by, We use cookies to give you the best experience. I attempted to rent a car from them for a few days for $535. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . When picking up the car, every driver must present their licence. Even worse, they've created hundreds of fake 'good' reviews to fool people. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Alternatively, just sign in or register using your Google or Facebook account. 1 Previous_Golf_5959 2 mo. If you're 65 or older, you may have to pay a senior driver fee. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Fill in your personal information and state your request. DeductibleProtection covers up to EUR 1000 of your deductible. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You can also extend the free cancellation time frame by purchasing our Cancellation Protection. All related documentation must be kept if an insurance claim is submitted. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. When you rent a car, you will usually need deductiblecoverage. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Companies can ask for reviews via automatic invitations. The price is at end only a quarter of thee rate! You can present the voucher either in a printed version or a digital form (such as from your smartphone). Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. I reached out to Wisecars, who were really understanding of the issues I encountered. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Garantljuk, hogy minden rtkels vals. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Wisecars is an independent travel broker who does not represent any particular car rental company. This information must be sent via email and give Wisecars the relevant details of the incident. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. My issue has been resolved. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Please note that all additional drivers must also show a valid driving licence at pick-up.
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